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FAQs

For 5 reasons:

1. Secure payment

2. Free delivery in France

3. Responsive customer service

4. Satisfied or Refunded Guarantee

5. You are sure to buy a gift that will please

Our store uses SSL encryption technology which offers you maximum security, especially on data protection for online banking services.

Unless otherwise stated, average delivery times are between 7 and 15 working days.

If you don't receive your item within 30 business days of shipping, we'll give you a full refund and you can keep the item when you receive it.

For more information, see the delivery policy.

Yes, provided the item has not yet been shipped.

For personalized items, cancellation is no longer possible after your order has been confirmed.

Send us an email to infos@cadeauchou.fr specifying the items you wish to modify or cancel.

We will refund your item in the following cases:

- Item was not delivered on time

- Item arrived damaged

- The item does not correspond to the description (refund after return)

Personalized items are ONLY exchanged or refunded if a personalization error was made by our team or if the item has not been delivered within 30 business days of shipment.

Items can be returned at the customer's expense except for certain items for which the return is free.

Personalized items are not eligible for return.

For more information, contact us by email at infos@cadeauchou.fr or on our Facebook page.

You have more questions? Contact us via:

- The contact form

- Email: infos@cadeauchou.fr

- Our Facebook page

- Cat

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